About Us

Ricky Casino is an online casino built for Australian players, with pokies at the front of the library, tables and live dealers behind them, and everything priced in Australian dollars from the moment an account is opened.

Who Operates Ricky Casino

The site is owned and operated by Novatrix SRL, a company registered under the laws of Costa Rica with registration number 3-102-893958. The registered address is Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Cartago, 30703, Costa Rica.

The company operates under licence number 0000002 issued by the Tobique Gaming Commission.

What We Offer

More than 1,500 pokies, plus over 100 video poker machines and more than 100 blackjack and roulette variants, with new titles added every week.

Live dealer tables streaming from studios in HD, with roulette, blackjack, baccarat and game show formats.

A welcome package of up to AU$7,500 and 550 free spins spread across the first ten deposits, followed by weekday reload offers that continue every week.

Ten payment methods covering cards, e-wallets, prepaid vouchers and five cryptocurrencies, with 0% casino fees on both deposits and withdrawals.

Instant deposits on every method, and withdrawals targeted for processing within 72 hours.

A mobile app installed directly from the site as a progressive web app, with the full game library, cashier and support available on the phone.

Support around the clock through live chat and email, every day of the year.

How We Work

Games come from licensed studios, not from us. BGaming, Microgaming, Pragmatic Play, Play'n GO, Belatra, Mascot, Gamzix, Betsoft and others supply the titles. Random number generators are built by those studios and certified by independent testing laboratories. The casino has no ability to alter the mathematics of a game it hosts.

Demo mode is available on everything except live tables. Any pokie or RNG table game opens through Play for Fun, with no account and no deposit, so a player can learn a game before spending anything on it.

Terms are published in full. Bonus wagering, game weighting, excluded titles, withdrawal limits and verification requirements are all set out on the site rather than buried. The English version of every document is the one that applies.

Payments carry no casino fee. What a bank, wallet provider or intermediary charges is outside our control, and we say so rather than pretending transfers are free end to end.

Security and Player Data

Data moving between your device and the casino travels over 128-bit Secure Socket Layer encryption with PGP protocol on top. Payment details are handled by the payment processor rather than stored where staff can browse them. Two-factor authentication is available in every account.

Novatrix SRL acts as Data Controller under GDPR and PIPEDA and has appointed a Data Protection Officer, reachable at [email protected], for questions about how personal data is collected and used, requests to access or correct it, and complaints about its handling.

Anti-money-laundering rules require player records to be kept for a minimum of five years after an account closes, which is why an erasure request inside that period cannot be actioned.

Responsible Gambling

Gambling is entertainment with a cost attached. It is not an income, and it stops being entertainment as soon as someone is chasing losses or staking money meant for something else.

Every account has tools available: deposit limits, loss limits, stake limits, session length limits, time-outs and self-exclusion. Support arranges any of them on request without asking why.

Accounts are strictly for players aged 18 or over, or older where local law sets a higher age. Where an account is found to belong to a minor, it is closed, bets are voided, genuine deposits are refunded and winnings are confiscated.

Free and confidential help is available outside the casino. In Australia, Gambling Help Online is open 24 hours a day on 1800 858 858, and Gamblers Anonymous holds meetings across every state.

Where We Operate

Australia is not among the countries restricted under our terms, and AUD is a supported currency alongside EUR, USD, CAD, NZD, NOK and five cryptocurrencies.

Real money play is closed to residents of a list of restricted countries published in the Terms and Conditions. Gambling law differs between countries and between states, and every player is responsible for confirming what applies where they live before depositing.

Contact

Live chat. The icon in the bottom right corner of any page, 24 hours a day.

General support. [email protected]

Data protection. [email protected]

Independent dispute resolution. EGIS at [email protected], operating under Tobique Gaming Commission regulations.